Forum Discussion

MCT

Jan 16, 2020

Cannot create work profile!

"The security policy prevents the creation of a managed device because a custom OS is or has been installed on this device" But the device is not rooted, it was forcefully removed from the portal...

mobile device management (mdm)

Copper Contributor

Aug 12, 2020

I am having the same issue. My Samsung Note9 has triggered knox (previously rooted). But at the moment it is running stock room with the latest update and security patch installed. It is still giving me the error "the security policy prevents the creation of a work profile because a custom OS has been installed on this device"

Note that before this company portal was running perfectly fine. Now I reinstalled it and tried to login and create work profile, it does not allow anymore

I_am_Rajesh
Brass Contributor
Aug 14, 2020
Ya! its a problem with few samsung device due to Knox security and its limitationfajarslatif

below is few link which will help you out on few KNOX limitation.

https://support.samsungknox.com/hc/en-us/articles/115013562087-What-is-a-Knox-Warranty-Bit-and-how-is-it-triggered-knox.com/hc/en-us/articles/115013562087-What-is-a-Knox-Warranty-Bit-and-how-is-it-triggered-
https://support.samsungknox.com/hc/en-us/articles/115013719548knox.com/hc/en-us/articles/115013719548
https://support.samsungknox.com/hc/en-us/articles/360039680233-Knox-Cloud-Services-KCS-solutions-do-not-startknox.com/hc/en-us/articles/360039680233-Knox-Cloud-Services-KCS-solutions-do-not-start
- EDB4YLI55
  Copper Contributor
  Sep 14, 2020
  
  I_am_Rajesh Is this as in forever. I purchased a second hand Galaxy S10+ not knowing about Knox. It has stock firmwhere on it. I have also re-flashed the original stock firmware via Odin to make sure and I am unable to install InTune. It said the Knox bit us 0x01 so looks like it has custom firmware in the past.
  
  I bought this to be a work phone. This is stupid. Is there ANYWAY I can get round this?

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