Forum Discussion
Cannot create work profile!
Estivengsv After working with my companies IT people, they have informed me that this is an issue with Android 10.
Intune worked on my device previously, but after a large update my work associated apps (Teams & Outlook) no longer updated and directed me to install Intune Company Portal that was already installed on my phone.
I have a Samsung Galaxy S10 Plus
Phone Software Details:
I uninstalled Company Portal, Outlook and Teams, restarted my phone and then downloaded Company Portal to start over fresh. I logged in with my company username and password and tried to create a new "Work profile". However, every time the profile creation would fail I would get the same error:
After a few more attempts I broke down and went to IT.
They told me the following;
"The custom OS error has to do with a ROM variant the Android put out the Microsoft reads as non-standard. Microsoft is supposed to be releasing an update for InTune Company Portal to address this, but they haven't yet. It's an issue w/ Android 10. They can't fix it without pushing a whole new ROM (and we all know how long it takes Samsung to push Android updates), and MS can easily fix it (allegedly)."
So for now I am unable to use Teams or Outlook on my device. Hopefully I will hear more about this supposed update when IT learns a bit more.
Hope this helps anyone else out there experiencing the same thing.
rgildersleeveI had same problem with Enterprise Enrollment on Samsung Tab S5e. The solution was to upgrade the device to latest Firmware. I had to flash with Odin-Tool. After that it worked like a charm.