Forum Discussion
Cannot create work profile!
MicrosoftiMadushaN
I was working on a case like this one and I stumbled with the following Samsung Official Documentation:
https://support.samsungknox.com/hc/en-us/articles/115013719548
https://support.samsungknox.com/hc/en-us/articles/360039680233-Knox-Cloud-Services-KCS-solutions-do-not-start
Refer to The documentation above:
This flag is a security feature that detects if unofficial software has been installed on your phone. This helps prevent malicious attempts from accessing your data.
The Knox Warranty Bit detects if a non-Knox kernel has been loaded on the device. It is a one-time programmable bit e-fuse, which can only be turned from 0X0 to 0X1 (i.e. tripped). If a non-Knox boot loader or kernel has been installed on the device, Knox can no longer guarantee the security of the Knox container. As a result, the Warranty Bit is tripped to 0X1…
If the Knox bit has tripped:
- A new Workspace can no longer be created on such a device.
- The data encrypted and stored in an existing Workspace can no longer be retrieved.
- Other Samsung services that utilize Knox security stop working (Samsung Pay, Secure Folder.)
Hope this helps.
Estivengsv After working with my companies IT people, they have informed me that this is an issue with Android 10.
Intune worked on my device previously, but after a large update my work associated apps (Teams & Outlook) no longer updated and directed me to install Intune Company Portal that was already installed on my phone.
I have a Samsung Galaxy S10 Plus
Phone Software Details:
I uninstalled Company Portal, Outlook and Teams, restarted my phone and then downloaded Company Portal to start over fresh. I logged in with my company username and password and tried to create a new "Work profile". However, every time the profile creation would fail I would get the same error:
After a few more attempts I broke down and went to IT.
They told me the following;
"The custom OS error has to do with a ROM variant the Android put out the Microsoft reads as non-standard. Microsoft is supposed to be releasing an update for InTune Company Portal to address this, but they haven't yet. It's an issue w/ Android 10. They can't fix it without pushing a whole new ROM (and we all know how long it takes Samsung to push Android updates), and MS can easily fix it (allegedly)."
So for now I am unable to use Teams or Outlook on my device. Hopefully I will hear more about this supposed update when IT learns a bit more.
Hope this helps anyone else out there experiencing the same thing.
rgildersleeveI had same problem with Enterprise Enrollment on Samsung Tab S5e. The solution was to upgrade the device to latest Firmware. I had to flash with Odin-Tool. After that it worked like a charm.
