Forum Discussion
Built-in Device Compliance Policy - is active - Not Compliant
This probably won't help others, but in your case...
You note that a different user was used for enrollment. I think you can clear your error by logging into the device as that enrollment account (the account with the compliance policy showing as not active). So, reboot and then login and let the device sit for 5-10 minutes. If you don't reboot, then you might need to click Sync in the Intune console, and on the device in Settings > Accounts > Access Work / School > click domain > click Info button > scroll down and click the Sync button. I'd also open Company Portal > Settings > Sync too, but since it isn't the primary user, this may not do too much, but I'd still do it to cover all my bases. If this is a user device who I don't want to inconvenience with another disruption, then I'd probably reboot after the 10 minutes, login as the enrollment account and let it sit for another 5 minutes. It will probably take the Intune console longer than the 5-10 minutes to fully refresh, but I think it will clear in the 10-30 minute window.
CutlerTS We have this issue quite often in our Shared PC environment. The device has a shared policy, has no primary user and has a valid compliance policy with active devices. They somehow STILL get marked as non-compliant. I logged in with the original administrative account that enrolled the device. This made no difference, despite much syncing and rebooting. The only thing that worked was to reenrol the device again. This isn't an acceptable solution, as this issue crops up randomly and frequently. It's really frustrating, as it's a constant upkeep. If it was a valid flag, it wouldn't be so bad, but it gets to the point where there is so much 'noise', the valid issues are lost in the haystack. Microsoft, you need to sort this out!
