Forum Discussion
Apple DEP with Intune
The DEP profile is using the Company Portal Authentication DEP workflow rather than the Apple DEP workflow.
This install is a migration from IBM MaaS 360 to Intune. A new DEP enrollment token has been added for Intune and a few test devices have been migrated across.
We have tried iOS 11.3.1, iOS 12.1.2 and iOS 12.2.
A BYOD enrollment of an iPhone works normally.
Basic question since it's a migration from one system to another, the device which is being migrated is factory reset I assume? :)
Yes the device is being factory reset to trigger DEP enrollment.
Where we get to is
- Device resets
- Apple DEP guides the initial setup
- Long wait while VPP pushes the Intune company portal
- Sign-in to the Company Portal
- Enroll the device
- Device compliance check starts
- The setup halts at that point.
Almost sounds like it's timing out.
What compliance checks are you running?
What config profiles are being installed?
No difference between networks?
Usually when I use the Single App option it can take a LONG time before it gets released.
If you are using Single App option I would suggest to stay away from it. I've seen this process take up to 30-40 mins and varies extremely.
The single app option is a non starter because it bricks the devices if DEP enrollment fails.
The compliance checks are fairly basic. Just block Jailbroken devices and confirm a minimum pass code. Similar with the device config profiles, Device restrictions with basic restrictions, mainly passcode and a WiFi profile.
We have tried 4G, several different WiFi's and no difference. There is definitely something that is not quite right with this customer's tenant.