Forum Discussion
App Protection Policy not pushed to iPhone for one user
Hi,
I am wondering whether I can get any advise on the issue I'm experiencing when testing app protection policy. I do not have phones onboarded/managed.
I have configured one policy for Android and one for iPhone and assigned these policies to a group of testers. Now:
- I have 3 users with iPhone that all works fine (Teams, Outlook, etc)
- I have one user with an Android and iPhone. His Android has synced fine and apps protection works. However, his iPhone, the app protection was not pushed at all. He uses Outlook on Android and TEAMS on iphone as protected apps
- In App protection > monitor > app protection status - I can see his Android device listed there accessing Outlook or onedrive... But there is no record of his iPhone
- he upgraded iPhone software to match the one I got (the latest one)
- in Intune > Tshoot + support > searching his name > App protection policy - I can see both policies (Androdi and also iPhone) assigned to the user.
Anyone experienced this issue? Why it is all working fine on his Android and does not work at all on his iPhone?
1 Reply
- so... I have trued on my 2nd phone (android) and looks like the policy is applied only for the 1st phone I connected from. I can access managed apps with my corporate account from android phone with no issues at all - no protection applied at all.... So I have now two users (including myself) that tested on 2 phones and app policy works on one phone only - the one that was used as first connecting to managed apps...
Is this an expected behaviour?
