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Durrante's avatar
Durrante
Brass Contributor
Sep 04, 2019

Android for Work - Contacts?

Hi guys, I'm testing out android for work, I've enrolled a device, which sets up Outlook via configuration policy, within the android for work profile, the contacts app does not populate, I've dep...
android for work
Enrollment
MAM
Mobile Device Management (MDM)
Sameer1884's avatar
Sameer1884
Copper Contributor

AndrewDawson 

 

Hi Andrew,

I have the same exact issue and I have the device restriction policy and tested with an APP configuration policy. 

But I have the same error. "Contact permisssions are not fully granted" when selecting "opening settings" on the Outlook App to grant permissions.

 

thanks to help

Note: Sync contacts to native app is enabled.

weberda's avatar
weberda
Copper Contributor
Sep 25, 2019

Sameer1884 

 

Try to change the Device configuration property "Default app permission" (under Work profile settings) to "Prompt" instead of "Auto grant". 

 

With Auto grant we had the same issue, as the system does not grant all required permissions automatically and thus fail to sync the contacts locally.

 

Daniel

  • AndrewDawson's avatar
    AndrewDawson
    Brass Contributor
    Sep 25, 2019

    Hi weberda Sameer1884,

     

    I have also found setting to Prompt can cause this issue, the problem can occur on any MDM platform and seems to happen to Android ~7-8 devices.

     

    Change the Default app permissions to default, this will have the same impact as prompt without defining the setting.

     

    Any application that requires Auto Grant will have to be setup using App Config under Client apps > App configuration policies. More information can be found here; https://docs.microsoft.com/en-us/intune/app-configuration-policies-use-android#preconfigure-the-permissions-grant-state-for-apps

     

    ,Andrew

    • Sameer1884's avatar
      Sameer1884
      Copper Contributor
      Sep 27, 2019

      AndrewDawson 

       

      Hi 

      My problem is resolved.

       

      there is a 3rd permission for contacts that needed to be added on top of Read and Write: Get Accounts

       

      • Joe_Mathew's avatar
        Joe_Mathew
        Copper Contributor
        Jan 21, 2020

        Sameer1884 

         

        Thanks a lot. I had the same problem and applied your settings and it worked 

    • Sameer1884's avatar
      Sameer1884
      Copper Contributor
      Sep 26, 2019

      Hi Thank you Andrew and Daniel I will test with both your setting ans leave a feedback.

       

      thanks

      • Sameer1884's avatar
        Sameer1884
        Copper Contributor
        Sep 26, 2019

        AndrewDawson 

        Hi Andrew

        When you say set permissions to "Default" , do you mean to say remove all permissions set on the policy for app configuration?

         

        Or add all permissions?

         

        Currently I have these:

        Thanks

  • I_am_Rajesh's avatar
    I_am_Rajesh
    Brass Contributor
    Jan 21, 2020
    Yup, u r right, initially we had same issue which got resolved by changing the settings to “prompt” instead auto grant

    It works for me.😊

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