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Iron Contributor

Feb 27, 2019

Acrobat DC Install via Intune

Has anyone been success on deploying Acrobat DC Professional via Intune? I downloaded the package from Adobe and used the IntuneApp to create a package but so far it refuses to install failing with a...

Software Management

Iron Contributor

Mar 06, 2019

Hey Oliver,

Right now, I downloaded the package from Adobe. Extracted the files; which creates a folder called Build. In that folder is both a setup.exe and AcrobatDC.MSI. I then ran the Intune WinAppUtil and have choosen both the setup and the MSI without luck. Right now, I have the setup selected and within Intune, I have setup /quiet as the command. I was able to find the uninstall command and that is msiexec /x {AC76BA86-1033-FFFF-7760-0C0F074E4100}

The detection string is the MSI with {AC76BA86-1033-FFFF-7760-0C0F074E4100} in the field.

The latest error is (0x87D300C9)

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Microsoft

Mar 07, 2019

Is your app install command line generating a log somewhere in the system? Did you take look at the IntuneManagementExtension.log located in "C:\ProgramData\Microsoft\IntuneManagementExtension\Logs"

Jeff Harlow
Iron Contributor
Mar 07, 2019
Not entirely certain what logs Acrobat would produce. Still tracking that one down as I know there is a new feature for Win32 troubleshooting to gather those logs. The Intune logs are so encrypted, I cannot even follow them to figure why it is failing. I have an issue open with MS but they have been slow to respond on this one. This is bugging me as I deploy Dreamweaver and Photoshop nearly identical. But I do now that Acrobat typically requires a restart and also require Outlook to be closed, so there are additional variables that could be causing the problem.
- mirthrock
  Brass Contributor
  Apr 09, 2019
  Jeff Harlow Did you ever find a solution to this? I'm running into the same issue. I even tried to deploy the MSI as a LOB instead of WIN32 and I haven't had any luck either.
  - Jeff Harlow
    Iron Contributor
    Apr 09, 2019
    mirthrock Yes. After a few weeks going back and forth with MS. The solution was to use the Single App deployment method instead of building a package for Acrobat. Not entirely sure why the package never worked (as that method works for other CC apps). Here is the link MS provided which solved the issue.
    
    https://helpx.adobe.com/creative-cloud/kb/deploying-acrobat-singleapp.html
    
    I did not need to do the customized wizard, but YMMY.

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