Forum Discussion
kuystorj1290
Jan 17, 2020Copper Contributor
Error Setting up MFA authenticator
Hello,
I am a user that cannot complete the MFA setup on her authenticator app. When trying access the MFA setup page https://aka.ms/mfasetup and select setup an error is being thrown.
I did try to uninstall the app from her phone but still the same. How do we delete the hardware token to continue with the setup?
Appreciate your response.
Thanks,
- headburghIron ContributorHave you tried signing into myprofile.microsoft.com and removed any of your prior MFA registrations?
- kuystorj1290Copper ContributorHello Viktor,
I did and visit https://account.activedirectory.windowsazure.com/proofup.aspx but there is nothing to be deleted in there as well the only option available is to setup authenticator app- Moe_KinaniBronze ContributorOk. Could you enable user features preview for this user and go to myprofile.microsoft.com? Then follow Victor idea of removing the token from their.
Azure AD->User Setting->manage how end users launch and view their applications.
Moe
- Moe_KinaniBronze ContributorHave you tried disabling 2FA and re-enable it again? This should be quick workaround.
Moe- kuystorj1290Copper ContributorHello Moe,
Yes, that is what i did to be able to access the mfasetup page again without asking for the approval from the authenticator. However this error is shown when trying to setup again so i temporarily keep it disabled until this gets sorted out. Thanks!