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kuystorj1290's avatar
kuystorj1290
Copper Contributor
Jan 17, 2020

Error Setting up MFA authenticator

Hello,

 

I am a user that cannot complete the MFA setup on her authenticator app. When trying access the MFA setup page https://aka.ms/mfasetup and select setup  an error is being thrown. 

 

I did try to uninstall the app from her phone but still the same. How do we delete the  hardware token to continue with the setup?

Appreciate your response. 



Thanks, 

 

  • headburgh's avatar
    headburgh
    Iron Contributor
    Have you tried signing into myprofile.microsoft.com and removed any of your prior MFA registrations?
      • Moe_Kinani's avatar
        Moe_Kinani
        Bronze Contributor
        Ok. Could you enable user features preview for this user and go to myprofile.microsoft.com? Then follow Victor idea of removing the token from their.

        Azure AD->User Setting->manage how end users launch and view their applications.

        Moe
  • Moe_Kinani's avatar
    Moe_Kinani
    Bronze Contributor
    Have you tried disabling 2FA and re-enable it again? This should be quick workaround.

    Moe
    • kuystorj1290's avatar
      kuystorj1290
      Copper Contributor
      Hello Moe,

      Yes, that is what i did to be able to access the mfasetup page again without asking for the approval from the authenticator. However this error is shown when trying to setup again so i temporarily keep it disabled until this gets sorted out. Thanks!

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