Forum Discussion
Word, PPT issues specifically with client version 2019
Hello,
I have embedded two hyperlinks to a website, it works on other websites, but not a specific one.
What can it be? It lets me open it on the office online version but not desktop. I get this error message when trying to click on it
1 Reply
See whether this can help:
- Security Settings in Office 2019
- Office desktop apps may block certain URLs due to Trust Center settings.
- Fix:
- Go to File > Options > Trust Center > Trust Center Settings > Protected View
- Test by disabling “Enable Protected View for files originating from the internet”
- Also check File Block Settings and ensure the file type isn’t blocked.
- URL Format or Protocol Issues
- Office 2019 may block:
- URLs with non-HTTPS protocols (e.g., http://, ftp://)
- URLs with JavaScript or data URIs
- Fix: Ensure the hyperlink starts with https:// and doesn’t contain scripts or special characters.
- Group Policy or Registry Restrictions
- Some organizations enforce hyperlink restrictions via Group Policy or registry keys.
- Fix: If you're on a managed device, check below:
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Security
- Look for keys like DisableHyperlinkWarning or DisableInternetSecuritySettingsCheck
- Antivirus or Endpoint Protection Blocking
- Security software may block certain domains or links in desktop apps.
- Fix: Temporarily disable antivirus or check logs to see if the link is being blocked.
- Compatibility or Update Issues
- Office 2019 may lack support for newer web standards or have bugs in older builds.
- Fix: Ensure Office 2019 is fully updated:
- File > Account > Update Options > Update Now
