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kjstech's avatar
kjstech
Brass Contributor
Jul 10, 2024

Users constantly have issues opening Teams every day

Every day in our organization of a little over 200 users, we have people submitting help desk tickets or calling the helpdesk becuase Teams won't open.  They claim it doesn't open at all when clicked so our helpdesk will reinstall it for them.  Then the next day other people will report the same thing, and sometimes its even the same computer the helpdesk just reinstalled Teams to, but maybe a different user is on the machine today.

 

What is going on where people are losing access to Teams and is there a deployment strategy that we should be looking into?  We were already dinged from auditors scans about outdated teams but they were on old user profiles so for our shared computers we put a GPO to delete local user profiles if they haven't logged on in 30 days.  But its not been 30 days, this could be the same user the next day or a different user that used that computer before within 30 days.


    • kjstech's avatar
      kjstech
      Brass Contributor
      I found an MS bulletin, Issue ID TM807333.

      This event impacts users on version 24152.412.2958.9166 of Microsoft Teams.

      Any user on this verison attempting to access the Microsoft Teams desktop client may have been impacted.

      A recent service update to a portion of the Microsoft Teams service infrastructure, which intended to enhance our service monitoring system, introduced a code regression, resulting in impact.

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