Forum Discussion

Copper Contributor

Feb 06, 2019

User mailbox full, archive full.

We have a user that is almost maxed out in space 98.53GB of 99 used. I have archiving turned on and enabled its full at 130GB too which is confused because i though archiving for her E3 license was u...

MVP

Feb 06, 2019

Can you send us a screenshot running this Powershell command

Get-Mailbox <user mailbox> | FL AutoExpandingArchiveEnabled

Best, Chris

Copper Contributor

Feb 06, 2019

ChrisHoardMVP
MVP
Feb 06, 2019
That's great.

I would personally reach out to Microsoft Support over the phone to request an update on the ticket and explain the urgency of resolving before mails get rejected. I think that an answer can be found in the article that Adam provided - https://blogs.technet.microsoft.com/exchange/2018/04/09/office-365-auto-expanding-archives-faq/ - the main archive could contain ghosted content that has been copied to an aux archive but has been kept for 30 days before it is flushed. However, that's difficult to tell here.

I would be very interested to hear what the root cause of it was in the end.

Best, Chris
- Gary Choinski
  Copper Contributor
  Feb 06, 2019
  We figured it out from that article. Its the retention, being turned on. The original mailbox was from a .pst import. Retention was turned on by default. We just turned it off, forced it to archive and now the inbox is starting to shrink.
  - adam deltinger
    MVP
    Feb 06, 2019
    I’m glad it worked out for you!
- VasilMichev
  MVP
  Feb 06, 2019
  The problem with auto-expanding archives is that it takes AGES for stuff to get moving. Last time we nagged Microsoft about it, there was supposedly some method to give it a push, so going with support case is a good idea. Support should also be able to increase the "main archive" size to 170 GB or so, which is the actual limit.

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