Forum Discussion

Copper Contributor

Feb 06, 2019

User mailbox full, archive full.

We have a user that is almost maxed out in space 98.53GB of 99 used. I have archiving turned on and enabled its full at 130GB too which is confused because i though archiving for her E3 license was u...

Gary Choinski

Copper Contributor

Feb 06, 2019

Yeah the odd thing is its enabled in powershell and has been.

ChrisHoardMVP

MVP

Feb 06, 2019

Can you send us a screenshot running this Powershell command

Get-Mailbox <user mailbox> | FL AutoExpandingArchiveEnabled

Best, Chris

Gary Choinski
Copper Contributor
Feb 06, 2019
- ChrisHoardMVP
  MVP
  Feb 06, 2019
  That's great.
  
  I would personally reach out to Microsoft Support over the phone to request an update on the ticket and explain the urgency of resolving before mails get rejected. I think that an answer can be found in the article that Adam provided - https://blogs.technet.microsoft.com/exchange/2018/04/09/office-365-auto-expanding-archives-faq/ - the main archive could contain ghosted content that has been copied to an aux archive but has been kept for 30 days before it is flushed. However, that's difficult to tell here.
  
  I would be very interested to hear what the root cause of it was in the end.
  
  Best, Chris
  - Gary Choinski
    Copper Contributor
    Feb 06, 2019
    We figured it out from that article. Its the retention, being turned on. The original mailbox was from a .pst import. Retention was turned on by default. We just turned it off, forced it to archive and now the inbox is starting to shrink.