Forum Discussion
User mailbox full, archive full.
Enable unlimited archiving is definitely the recommended way for this scenario.
Another option could be journaling into a third party archive and ingest the archive so there isn't so much need to control the mailbox limits as you could clear the mailbox out.
Hope that helps!
Best, Chris
Yeah the odd thing is its enabled in powershell and has been.
- Can you send us a screenshot running this Powershell command
Get-Mailbox <user mailbox> | FL AutoExpandingArchiveEnabled
Best, ChrisThat's great.
I would personally reach out to Microsoft Support over the phone to request an update on the ticket and explain the urgency of resolving before mails get rejected. I think that an answer can be found in the article that Adam provided - https://blogs.technet.microsoft.com/exchange/2018/04/09/office-365-auto-expanding-archives-faq/ - the main archive could contain ghosted content that has been copied to an aux archive but has been kept for 30 days before it is flushed. However, that's difficult to tell here.I would be very interested to hear what the root cause of it was in the end.
Best, Chris
Read this for information:
https://blogs.technet.microsoft.com/exchange/2018/04/09/office-365-auto-expanding-archives-faq/
