Forum Discussion

Copper Contributor

Aug 21, 2018

Unable to sign in to Office through Microsoft excel or word 2016

Hello everyone. I have recently installed Microsoft Office 365 on my windows 7 64 bit laptop and I am having trouble syncing my account within Microsoft Excel and Word (the two products I use.) I...

Daniel Botoff

Copper Contributor

Aug 22, 2018

HI Adam,

Thanks for the response. The screenshot IS the error. When I type in my username or login and click next to sign in to my account the next box which should normally be putting in a password just goes blank or as in this case a white box. I've tried reloading the program, attempted to sign in from Microsoft word or Excel and I have the same problem each time.

I believe I downloaded home version though and I am attempting to sign in to my gmail account. Is it possible it won't let me sign in because I don't have a "work" account? I have not tried a reinstallation yet as I just fresh installed the program a few days ago, but I could give it a try.

Thanks for the suggestion.

Adam Ochs

Iron Contributor

Aug 22, 2018

Hey Daniel,

It just depends on which version of O365 you have. I personally work in the business world all the time, so since i had an O365 subscription that based a business account (non personal), I needed to have the application that matched as such.

I would just login to the portal (portal.office.com) and try to download whatever software it will let you from there, and that will 100% be the right one!

Adam