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ChrisElmerColeman's avatar
ChrisElmerColeman
Copper Contributor
Jan 26, 2022

Teams: Cannot add Contacts to Speed Dial

Hello Community,

 

we can't add some contacts to the speed dial in Microsoft Teams.
All contacts are Outlook contacts. Some can be added, but some not.
There is no difference between the contacts.

The error message we receive is: error adding contact to favorite

 

Are there any limitations adding contacts?

 

Best regards,

Chris

4 Replies

  • Philipp1910's avatar
    Philipp1910
    Copper Contributor
    It appears to be a problem if one has a lot of contacts (500+), at which point the behaviour in the new Teams becomes unpredictable.

    Sometimes contacts that don't have a phone number in them can be added to speed dial nonetheless.
  • Minibouc's avatar
    Minibouc
    Copper Contributor
    I have a similar issue with contacts synchronized between a SharePoint list from a script or Power Automate to Teams.
    I can add them in the speed dial form the phone. If I do a right-click, it duplicates the contacts in Teams and shows them in the speed dial.

    How can I create Teams contacts and not Outlook contact with scripts or Power Automate?
  • aasedler0224's avatar
    aasedler0224
    Copper Contributor
    Did you ever figure this out? I am also unable to add any contacts to speed dial and there is no help or support for this anywhere. Teams cannot even locate my contact, although I can see them and call them, when I try to add them to speed dial, it's as if they don't exist. Have now spent over six hours trying to figure this out.
    • xuanlinh05's avatar
      xuanlinh05
      Copper Contributor

      aasedler0224 I just figured it out. You need to hover over the contact with your mouse, then right-click it to add them to speed dial. 

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