Forum Discussion
Tagging specific groups of people within the same team.
I'm not exactly sure how to ask this question so I'll do my best to describe what I'm looking for.
Let's say I have a Microsoft Team called "Restaurant" in the Team we have Cooks, Waiters, and ...
That is what we do now. However when someone who is not a part of that team wants to ask a question just to specific members, you can't just easily "@Cooks" in the Restaurant team. You would have to be a member of the Cooks team to do so. So if someone who was just in the Waiters team needed to ask the entire @Cooks staff something, there isn't an easy way to do it.
The way to get around that would be having channels like I described. I want as few "teams" as possible and to control membership via channels. I work at a call center and what is happening is we are all phone agents but we handle different things. And so we want our "Tier 1" agents to be able to tag our "Tier 4" agents so they get notification of the post, which everyone can see, but they don't necessarily need to get a red activity notification on it.
Really, Channels would work really well for what we want, but we can't control membership of channels on a team. Just the team itself. Also, this adds the other complexity of random "chat channels" that we don't necessarily want or need either.
The way to get around that would be having channels like I described. I want as few "teams" as possible and to control membership via channels. I work at a call center and what is happening is we are all phone agents but we handle different things. And so we want our "Tier 1" agents to be able to tag our "Tier 4" agents so they get notification of the post, which everyone can see, but they don't necessarily need to get a red activity notification on it.
Really, Channels would work really well for what we want, but we can't control membership of channels on a team. Just the team itself. Also, this adds the other complexity of random "chat channels" that we don't necessarily want or need either.
This is however an ideal use case for Yammer, public groups allowing anyone to paste, great control of notifications to group members. It sounds like your requirements are far more like the Outer Loop scenario where people would know the topics rather than the users they need to reach.
- Yeah that used to be the solution we used for that but our management wanted us all to be using the same platform rather than different ones for that. So we can't use Yammer any longer (even though it did work perfectly for what we needed.)