Forum Discussion
Skype forBusiness on Prem connectivity issue
Hello,
I hope some can help with the issue below:
I am getting an error in making audio and video calls between two users, when one is in the corporate network and the other on the outside network.
The following happens:
- Calls between 2 users on separate network :
- logon tls ----- 11 seconds pass on the device connecting and the call drops.
- reception of the call at the destination --------> the second Answer but the counter stays at 00: seconds and drops: with error of "Network issue" - Calls made on the same network:
- Two users within the corporate network: audio and video calls positive and successful.
- Two users outside the corporate network: call positive and successful audio and video. - Federation and Sip Domain Federation
- Federation with public Skype: "can't find"
- Sip domain Federation: test done with the Client:
- Discovery: positive
- Chat meeting: positive
- Call Audio and Video: negative, It happens: the same as referred to in the first point.
Can some please help?
TravellerMicrosoft
Quickly resolving this issue, you should do the following things：
1. Install Microsoft network monitor on Edge server, 2 clients (one inside corp network and one outside out corp network). Download URL https://www.microsoft.com/en-ph/download/details.aspx?id=4865
2. Start capturing on 3 points (2 clients and one edge) and then reproduce this issue (start audio call)
3. Save 3 Network monitor logs and 2 client logs (client logs should be at C:\Users\Usernamehere\AppData\Local\Microsoft\Office\16.0\Lync, close SFB client and Outlook client, zip Tracing folder)
4. Reply to me for log analyzing. (Will check your log if I have time.)
