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bradstud's avatar
bradstud
Copper Contributor
Mar 15, 2019

Skype For Business PTSN - IVR Were Sorry You Are not provisioned for this service

I have a new user provisioned for service, Number is assigned the same as other users, but when dialing from outside number, we get a IVR stating "We're sorry, but you are not provisioned for this service, please contact your administrator."

 

Can anybody tell me what I may be missing?

Skype for Business

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  • AlanPs1's avatar
    AlanPs1
    Copper Contributor
    Feb 12, 2020

    Hi bradstud 

     

    Did you get a solution to this?

     

    If so, I am wondering what your solution was please?

     

    Would you mind posting a quick update?

     

    Thanks in advance, Alan

  • LinusCansby's avatar
    LinusCansby
    MVP
    Mar 16, 2019

    Hi,

     

    I guess it could just be a delay. Since you posted this yesterday can you test again today? Sometimes new configurations and settings can take a while in Office 365.

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