Forum Discussion
Re: Native Microsoft Sync Technology Migration
MC165218
5 Replies
Wording on the message center posts is not always the best. If you have an outlook.com account added to the application, you should already see it using the native sync technology (go on the account settings screen, look at the bottom).
VasilMichev When checking Outlook app account settings, what text should we expect to see for the new native sync technology?
My work account (cloud-based but in hybrid setup) says "Microsoft Sync Technology" so I'm not sure if that's old or new.
As per your work account, the text at the bottom of the account would say "Microsoft sync technology" which my personal Outlook.com account does, but not my work 'cloud only' account. According to Microsoft, hybrid accounts should be last to migrate. So your experience has also proved this to be wrong.
I raised a support ticket and, as usual, as soon as I mentioned the word 'Mobile' I started getting links to the iOS support page. After my "NOT SO FAST BUSTER" reply, they then said that the Team integration in iOS is not ready and I would have to wait. So even though they pushed us to migrate to Teams, stating it was feature ready (i.e. matching with SBF) it in fact is not.
This combined with other problems we are having with teams (SIP appearing in emails addresses in Outlook desktop) I've now told them to close the ticket and we will use an alternative online meeting service until Teams matures.
It just doesn't make sense. It would benefit companies to have this before Outlook.com users.
This was announced on the 15th of November and since then, we have had two further announcements that rely on this change.
21/02/2019 (MC173895) Outlook mobile supports Teams Meetings
"The ability to create Teams meetings will be available to all Outlook mobile customers. For customers who have migrated to the updated architecture using the Microsoft sync technology, as communicated in message center post MC165218, we’re also making it easier and faster to join a Teams meeting by introducing a new Join button in calendar events."
05/03/2019 (MC175147) Outlook mobile supports Teams Meetings - updated roll out plans
"In addition, for customers who have also started to use the Microsoft sync technology for Outlook mobile (MC165218), we’re introducing a new Teams Join button in calendar events. This makes it easy to Join a Teams meeting and will be available for all coexistence modes as users could be invited to Teams Meetings even if they are not enabled to create Teams meetings themselves. Customers who are not using the Outlook mobile sync technology yet will continue to be able to join Teams Meetings using the weblink in the meeting description. "We have now fully converted to using Teams and because we haven't switched over to using the native sync, Outlook mobile still shows 'Skype for Business' for joining Team meetings. Users are selecting this and wondering why it's not working.
I'm going to raise a support ticket with them directly to get this resolved.- That was a waste of time. They seem to know less about this issue than I do!
