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Andrew Reynolds's avatar
Andrew Reynolds
Copper Contributor
Jan 17, 2018

Outlook error when doing a search

when doing a search "in current mailbox" or other I get an error   "Something went wrong and your search couldn't be completed" It looks like there's a problem with your network connection Le...
exchange
woonks's avatar
woonks
Copper Contributor
May 12, 2020

JanShim

 

I found out the root cause for my environment.....

 

Outlook 2016/2019 resolve search via Office365 instead (gasp!!), bypassing on-premise servers.

This is due to auto-discover feature of recent version of Outlook 2016/2019, resolve office365 first prior to on-premise server.

 

I had to dns block outlook autodiscover from connecting to outlook.office365.com, forcing it to use on-prem servers instead. Worked like charm.

 

 

 

  • Cluster46's avatar
    Cluster46
    Copper Contributor
    May 14, 2020

    burningice 

     

    Sorry all, I saw this yesterday and meant to post it. 

    https://www.bleepingcomputer.com/news/microsoft/microsoft-fix-for-outlook-search-failures-coming-later-today/

  • burningice's avatar
    burningice
    Brass Contributor
    May 14, 2020

    Brad_Krugler  according to M365 Admin Center, the last update states: 

     

    May 14, 2020 1:45 AM

    Current status: We've completed validating the fix and have started deployment to the affected environments. As the fix progresses, some users may start to see impact remediation as this process completes.

    Today I was able to update my own Office installation from 12730.20250 to 12730.20270, however it did not resolve the issue, confirming comments on the following blog post: https://www.borncity.com/blog/2020/05/14/probleme-mit-der-outlook-suche-seit-update-patch-da/

    However according to M365 Update history, 12730.20270 was initially released on May 12th, so I assume/hope there is still something in the pipeline... 

  • Brad_Krugler's avatar
    Brad_Krugler
    Copper Contributor
    May 14, 2020

    burningice Any clue on when this patch will be released? This is the first post I've seen that acknowledges an actual problem.

  • D85id's avatar
    D85id
    Copper Contributor
    May 12, 2020

    There are a couple of replies that indicate differing updates. Perhaps the March 10, 2020 build of 2002 (build 12527.20278) would suffice if we were to roll our clients back, but there is no automated/convenient way to accomplish this.

    https://docs.microsoft.com/en-us/officeupdates/update-history-office-2019

     

    Here's a Reddit thread of a similar discussion:

    https://www.reddit.com/r/Office365/comments/gdjh97/help_some_users_experiencing_issues_after_recent/

     

    Penn State University reached out to Microsoft and here are details:

    https://mailservices.isc.upenn.edu/computing/email/penno365/alerts/ms-incidents.html

    Search for EX212460.

     

    Also Rutgers University

    http://status.rutgers.edu/Connect-DEGRADED/Exchange-DEGRADED

    (search for the same).

     

    Maybe we'll see an update start trickling out after May 13.  That's what I'll bet on. 

     

    Meantime, If users search the Entire Mailbox, it seems to work fine.  They just have to click the drop down first...Not a big deal.

     

     

     

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