when doing a search "in current mailbox" or other I get an error "Something went wrong and your search couldn't be completed" It looks like there's a problem with your network connection Lets look on your computer instead. There are no connection issues and my online account is all up to date also any ideas?

woonks The problem is caused by the April office update (16.0.12730.xxxxx).You need to undo the April update.e.g"%ProgramFiles%\Common Files\Microsoft Shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.12624.20466 Later rebuild the index in outlook. My tests show that you can later upgrade your office to the latest version and the search will work.But just to be safe, it can block auto update for now.

There is also a posting in M365 Admin Center so it is also affecting Exchange Online: You can also refer to this posting: https://techcommunity.microsoft.com/t5/outlook-global-customer-service/how-outlook-2016-utilizes-exchange-server-2016-fast-search/ba-p/381195

Go To Outlook->File->Options->Search->Indexing Options->Click on outlook & Click on Advanced->Rebuild.Read the message and click ok. You need to wait until the new indexing finishes after try to search.

MikelReber Just to back up what you said I also tested OWA searches and they are fine. I think this may have something to do with a switch that was somehow flipped setting FAST searches to the default over Windows Desktop Search. Client for now is increasing cache size on their computers that need a deeper search history and clicking the "search your computer instead" link. Not ideal for sure. https://techcommunity.microsoft.com/t5/outlook-global-customer-service/how-outlook-2016-utilizes-exchange-server-2016-fast-search/ba-p/381195

Cluster46 Also to back this up, we rebuilt the Search Index on our Exchange 2013 and for some clients it seemed to fix the issue, but others it did not. Additionally, the index always reported as HEALTHY. OWA searches were fine. Appears to be client-side.

Outlook error when doing a search | Microsoft Community Hub

49 Replies

peterbay1908
Copper Contributor
Jan 18, 2021
Andrew Reynolds Hi Andrew

Outlook Search Problem can be fixed in many ways, however, we need to find the Root cause and fix it step by step;
If the search tab is not Visible, then follow the steps given below;
1: Go to File > Options > Customize.
2: Select All Tabs under the ‘Choose commands from’ section. From the list of tab selections.
3: Select ‘Search’, click ‘Add’, and then click
If this is not the case, then it could be any of the issues given below: -
Fix Outlook Indexing Status
Fix Incomplete Search Results Problem
Fix Greyed Out Search Bar in Outlook 2016
Fix Personal Folder Outlook Data File (.PST)
Disable Add-ins
Inspect Windows Search Service
Fix Outlook 2016 Search Issue via Windows Registry
You need to follow the steps given in this article, please https://www.stellarinfo.com/blog/fix-outlook-2016-search-problems/ for more Details.
jasonb67
Copper Contributor
Jun 03, 2020
Did this get broken again? I'm on Build 12827.20268 Seems like it was working for a week and now broken again. On-Prem Exchange 2019.
nathandlaird
Copper Contributor
May 31, 2020
Andrew Reynolds

Problem still happening today, May 30 2020. With latest office 365 updates installed. On-premises Exchange server, 365 Outlook, cached mode. Registry tweak fixes it, DisableServerAssistedSearch.
- bcionsite
  Copper Contributor
  Jul 08, 2020
  ok, I have been getting searching errors since I disabled OWA, Exchange Web Services, POP3, Imap4 and SMTP auth. Microsoft tech support and O365 vendor always pointed to my desktop as being the issues. I have users that worked and many that did not. After 2 months of wasted time with both Pax8 and Microsoft, I figured out that by allowing all the items I blocked allowed my search to work. The way I stumbled on this was I provisioned a new account with a new vendor and by default all is setup on the mailbox and search worked. I thought that fixed it so I applied the lock down above and still report before lock down searching worked. I then finally just added all items back and 2fa OWA and searching worked for everyone. WOW not sure why but it did.
- jereoeney
  Copper Contributor
  May 31, 2020
  nathandlaird
  for searching my problem is solved but for some reason the search history or mail adress recognition is not working. any work around in that?
Charman2435
Copper Contributor
May 24, 2020
Andrew Reynolds
The same issue from couple of days in Office 365, Microsoft is broken Outlook doesn't search, last windows update is also broken.
I guess M$ hires developers in Africa where guys write code without internet and electricity....

I also created video for some non tech guys:
https://youtu.be/p6vfPbOQxUU
wolfsjohannes
Copper Contributor
May 19, 2020
Hello,

we currently also have the problems with the outlook search.
We did not receive any update yet.
Can someone confirm that the update was released, installed and fixed the problem?

Best regards
Johannes
- burningice
  Brass Contributor
  May 20, 2020
  wolfsjohannes yes it is also not yet working at our place. Do you know how we can notice if a fix was applied? Does outlook have to be updated?
  
  According to Admin Status page around 60% of all affected environments should be already mitigated...
  - StuartElliott
    Copper Contributor
    May 22, 2020
    Not working on my test user yet either, EX2013 on-prem, Outlook 12730.20352 even with the ADMX template Disable Autodiscover > Disable initial check to Office 365 autodiscover URL
salman maanu
Copper Contributor
Jan 18, 2018
Go To Outlook->File->Options->Search->Indexing Options->Click on outlook & Click on Advanced->Rebuild.Read the message and click ok. You need to wait until the new indexing finishes after try to search.
- Alane McKinnon
  Copper Contributor
  May 17, 2018
  I also have the same error, as of early this week. Ever since getting Outlook 16, however, I only used to get the "Something went wrong and your search couldn't be completed.", but the search performed anyways. But now it will not. I have nothing wrong with my network connection, and now I have to click on "Let's look on your computer instead" for it to turn up any results, and very slowly.
  
  I am on Version 1804 (Build 9226.2114 Click-to-Run). I have done everything that every article I've read has stated as a fix, all to no avail. I have just rebuilt the index, also to no avail.
  
  I also cannot do any repairs or updates to Office as I get the following message: Something went wrong. We're sorry, we ran into a problem while looking for updates. Please check your network connection and try again later. Error Code: 30045-27 (1)
  This message has been showing up ever since I installed Office 365, several years ago. The only way to get rid of it is to re-install the entire Office package, at which time, it works for a little while. After a few months (or I don't know how long because I don't check it regularly), it returns the error above.
  
  Could this have anything to do with my search not working?
  - MikelReber
    Copper Contributor
    May 07, 2020
    Alane McKinnon
    
    Has anybody figured this out? We just started having this issue 2 years after this thread died.
    
    Thanks!
    Mikel
Anthony Fear
Copper Contributor
Jan 17, 2018
Is your Outlook in cached mode ? or are you in online mode?
- Andrew Reynolds
  Copper Contributor
  Jan 17, 2018
  Connected to Microsoft Exchange
  - Anthony Fear
    Copper Contributor
    Jan 17, 2018
    So in the attached screenshot, your checkbox is NOT checked? Does the search work correctly if you use OWA instead ?

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Outlook error when doing a search

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