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Amanda_Val's avatar
Amanda_Val
Copper Contributor
Dec 15, 2020

Outlook calendar on mac not showing up

I'm using a Mac (macOS Big Sur version 11.0.1) and using Microsoft Office 365 (Microsoft Outlook for Mac version 16.43).  Email is working (and syncing) fine to my Yahoo and Gmail accounts.  However,...
AlliOop's avatar
AlliOop
Copper Contributor
Jul 26, 2022
I, too, tried everything mentioned, save reinstalling the OS - that is ridiculous! I finally reached out to Support through the Mac Client (Help>Contact Support) on Friday, 7/22, I believe. It is a chat window. They replied right away, but left me hanging over the weekend. They got back to me on Monday, the 25th, and told me to "1) Restart Outlook 2) Reproduce the issue by going to the calendar view 3)Go to Help menu>Collect Diagnostics. Wouldn't you know it - even with all the times I closed then relaunched Outlook and nothing changed, this time all of my accounts came back and the calendar was fully populated with their events! They must have done something, so I would contact them. Good luck!
harvestNL's avatar
harvestNL
Copper Contributor
Jul 26, 2022

AlliOop 

 

Yes, Microsoft seems to have resolved the issue on their side. The user I was working with is no longer having the issue and has access to their calendar again.

 

Hooray for silent updates!

  • NestoFC's avatar
    NestoFC
    Copper Contributor
    Aug 03, 2022

    Not so fast. I just had this problem crop up for me today after a system restart. Mac OS Monterey 12.4, Outlook for Mac 16.63 with O365.

     

    Tried the open shared calendar and it didn't work. Tried switching to New Outlook and that did work. When I switch back to Old Outlook, the calendars came back. Hopefully back to stay? 

    • AlliOop's avatar
      AlliOop
      Copper Contributor
      Aug 04, 2022
      This is good to know. Not sure if that is what fixed it for me when I did that - don't think it did, but it may have after a few days. I have a large school of teachers I service and have already heard of 2 - 3 that have this same issue (and we aren't even back to school yet!) and others of my colleagues have reported this, too. Will try going from old to new to old again and see if that fixes the next one rather than wait for MS support to respond to them.
    • insertusernamehere's avatar
      insertusernamehere
      Copper Contributor
      Aug 03, 2022

      NestoFC exactly the same here, although I then switched back to new outlook and its been stable for a few days, I am suffering new outlook as its marginally better than having to use the web instead 

      • XPaterna's avatar
        XPaterna
        Copper Contributor
        Aug 04, 2022

        The same happened to me today. I contacted with the support through the Help menu, and they told me that is a known problem and documented here: https://support.microsoft.com/en-us/topic/calendars-don-t-display-in-the-left-pane-after-upgrading-to-16-63-build-in-legacy-outlook-for-mac-dd070772-9549-4717-a15f-c6e766e3b540

         

        Also, they recommended me to update to the last Beta (insider) where they've fixed the problem.

         

        To do that, simply go to Help > Updates, this opens the Autoupdater app, then click on 'Advanced' and select the Beta channel. 

        Because I don't want the other applications to update to the beta channel, I searched for updated, clicked on the arrow on the right side of the "Update all" button, and updated only Outlook. 

        After the update I re-selected again the Stable channel and everything to work fine.

         

        Hope this helps!

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