Forum Discussion
option: "allow customer to choose a specific person for the booking" option does not seem to work
Would like to discuss a problem in bookings (bookings.cloud.microsoft)
option: "allow customer to choose a specific person for the booking"
Even if i have it unclicked it still allows person to choose a person (it says optional in the booking page
but still allows person to choose one person).
Expected result would be that visitor could NOT choose a specific person if this is unchecked in settings.
I have tried changing it, and saving - but it does not effect anything.
See pictures below - it does seem that this choice does not seem to work.
1 Reply
Your expectation is correct: Microsoft documents that disabling staff selection removes the customer’s ability to choose a person, with Bookings assigning an available staff member instead. “Optional” means the visitor can skip choosing; it does not mean selection is disabled.
The first screenshot shows the default scheduling policy. Check the “1hr Discovery meeting” service under Services as well. Microsoft documents that a service-level scheduling policy takes precedence over the business-level policy, so the page default may not be the effective setting for that service.
Open that service, inspect its staff-selection setting and whether it uses the default scheduling policy, then disable selection at the effective level and save. Retest the public link for that same service in a private browser session.
If the selector remains despite the service’s effective setting being disabled, capture both configurations and the public result for Microsoft support. That would establish a specific reproducible inconsistency.
