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alana1999's avatar
alana1999
Copper Contributor
Feb 21, 2022

one note keeps asking for login

every time I try to open my notebooks the onenote app keeps asking me to login and verify with code sent to mobile. Then I still can't open the notebook. I have cleared passwords from keychain and it...
onenote
alana1999's avatar
alana1999
Copper Contributor
Feb 27, 2022
I have done that, I can log in online and then open in destop but It still makes me relog In to view anything and then it will log out again Instantly
RobertCrane's avatar
RobertCrane
MVP
Feb 27, 2022

alana1999 Therefore the issue lies with the install of OneNote. Sounds to me like you are going to need to uninstall OneNote and remove any cache and registry settings and do a completely clean install. You may also want to check any AV or other applications running in the background that could be interfering with OneNote. My guess is a caching issue, so clearing that totally seems to be what needs to be done to solve your issues. Of course, if this is OneNote from an M365 commercial tenant you can always log a call with MS to help you resolve. Unfortunately, I'm not a Mac person so I can't give you anything more specific - sorry.

  • gary545's avatar
    gary545
    Copper Contributor
    Oct 31, 2024

    RobertCrane 

     

    High Robert,

     

    All suggestions focus on a corrupt app, but I don't believe that this is why OneNote keeps asking the user to sign in.

     

    The problem is with Sticky Notes, I think. I have tried to find a way to get rid of Sticky Notes but it's imbedded into OneNote. 

     

    Clearing the data and cache, then uninstalling and reinstalling OneNote doesn't work. 

     

    Best wishes 

    Gary 

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