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Omed Ali's avatar
Omed Ali
Copper Contributor
Oct 31, 2017

Office365 Update Failed

Hi,

 

I have updated office365 - 2016 Edition with procedure setup.exe /configure update.xml. https://blogs.technet.microsoft.com/office_resource_kit/2014/01/28/managing-updates-for-office-365-proplus-part-2/

 

The update process failed with error code "Error Message : Unknown Error. Code : 17006"

Now, although it failed with this error code,  the registry got updated but  the display version in Particular Office components did not get updated.

It shows display version as 

 

Spoiler
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\ProductReleaseIDs\053B596C-AC97-49AB-A5D5-ED04379E7512\culture\en-us.16]
"Version"="16.0.8431.2094"

 

Same machine shows below version under configuration hive

 

Spoiler
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration]
"OfficeMgmtCOM"="True"
"VersionToReport"="16.0.8528.2147"
--
"ClientVersionToReport"="16.0.8528.2147"
-----
"UpdateToVersion"="16.0.8528.2147"

Could anyone please help me what is the root cause.

 

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