Forum Discussion
Office 365 Email Encryption OME
I would like to implement OME within my organization. At initial glance, it seems to work great with the one time passcode approach. However I have noticed that if the recipient doesn't check the box...
ChristianBergstrom If I use Incognito then it will do it again until I close the incognito window and re-open it. That makes sense if the issue is with cookies. I'm using the new Edge browser.
The email I'm sending is from my Exchange account to a Gmail account with a PDF attached to it. The users that reported it to me were also trying to attach and send to outside addresses.
Seems very inconsistent when reading your replies. Perhaps you need to open up support tickets with Microsoft to get a proper analyze/answer of what’s going on.
Btw, you’ve enabled the pdf encryption in the IRM configuration? (not set to true by default).
Btw, you’ve enabled the pdf encryption in the IRM configuration? (not set to true by default).
- Users have been sending PDFs this way for years. I doubt that it's related to a setting.
And the issue is consistent. If I open Incognito, it works the first time and then stops working. If I close that Incognito window and open another (starting a new session) it works again one time and then stops. The issue is with the cookies.
I have submitted feedback on the issue and I am going to try to open a support ticket when I have the chance.- Well, how could I possibly know that? Just wanted to put it out there as the Outlook client (desktop) itself cannot encrypt PDF so has to be done backend.
As for the inconsistency part I got the impression you two did not have identical issues, obviously you do. We (my org.) do not experience that same issue, cannot reproduce it either, so it sounds good that you’re going to open tickets with the official support.
Please update this conversation when they reply with an solution. akeinath I agree...this issue seems to be a Microsoft issue. We have our tenant managed by Rackspace. I contacted them with the same scenario and they were able to replicate the "Authentication could not complete" issue. I am trying to work this through them with Microsoft.
- Hello! Did Microsoft find a solution to your issue?
