Forum Discussion
Office 365 Email Encryption OME
I would like to implement OME within my organization. At initial glance, it seems to work great with the one time passcode approach. However I have noticed that if the recipient doesn't check the box...
akeinath I knew this wasn't an isolated issue as I have seen this from other organizations. This company has even written up a troubleshooting section on their site for their clients.
https://www.atgf.com/tools-publications/receiving-or-sending-encrypted-email
Do the proposed workaround solve the issue for you as well then? (using InPrivate / Incognito windows).
I am not able to reproduce the authentication message.
I am not able to reproduce the authentication message.
ChristianBergstrom If I use Incognito then it will do it again until I close the incognito window and re-open it. That makes sense if the issue is with cookies. I'm using the new Edge browser.
The email I'm sending is from my Exchange account to a Gmail account with a PDF attached to it. The users that reported it to me were also trying to attach and send to outside addresses.
- Forgot to attach this, excellent support page https://docs.microsoft.com/en-us/microsoft-365/compliance/ome-faq?view=o365-worldwide
- Seems very inconsistent when reading your replies. Perhaps you need to open up support tickets with Microsoft to get a proper analyze/answer of what’s going on.
Btw, you’ve enabled the pdf encryption in the IRM configuration? (not set to true by default).- Users have been sending PDFs this way for years. I doubt that it's related to a setting.
And the issue is consistent. If I open Incognito, it works the first time and then stops working. If I close that Incognito window and open another (starting a new session) it works again one time and then stops. The issue is with the cookies.
I have submitted feedback on the issue and I am going to try to open a support ticket when I have the chance.
