Forum Discussion

Chris_Mancini's avatar
Chris_Mancini
Brass Contributor
Oct 27, 2020

Office 365 Email Encryption OME

I would like to implement OME within my organization. At initial glance, it seems to work great with the one time passcode approach. However I have noticed that if the recipient doesn't check the box...
exchange
akeinath's avatar
akeinath
Copper Contributor
Nov 03, 2020

I'd like to hop on this thread and say that my organization is also seeing these issues. I have tested this myself by sending to a Gmail and I receive the same error. I do have an attached file. This is making things hard for our users because they're having to resend their emails when the recipient doesn't save the attachment.

  • Chris_Mancini's avatar
    Chris_Mancini
    Brass Contributor
    Nov 03, 2020

    akeinath I knew this wasn't an isolated issue as I have seen this from other organizations. This company has even written up a troubleshooting section on their site for their clients.

     

    https://www.atgf.com/tools-publications/receiving-or-sending-encrypted-email

     

    • ChristianBergstrom's avatar
      ChristianBergstrom
      Silver Contributor
      Nov 03, 2020
      Do the proposed workaround solve the issue for you as well then? (using InPrivate / Incognito windows).

      I am not able to reproduce the authentication message.
      • akeinath's avatar
        akeinath
        Copper Contributor
        Nov 03, 2020

        ChristianBergstrom If I use Incognito then it will do it again until I close the incognito window and re-open it. That makes sense if the issue is with cookies. I'm using the new Edge browser.

         

        The email I'm sending is from my Exchange account to a Gmail account with a PDF attached to it. The users that reported it to me were also trying to attach and send to outside addresses.