Forum Discussion
New app launcher / home mixed experience
I've learned that the flighting for Office.com has some cookie context, so an individual user experience could vary based on machine/browser. We are working to change this mechanism to a true user - based flight moving forward, so the experience for an individual user does not vary.
From the O365 app launcher perspective, a user outside of First Release should NOT be seeing the new experience. If you could message me directly with tenant information I am happy to investigate. This is unexpected behavior as the new launcher is only exposed to First Release.
This is not what we experience.
SAME user will see different Office Home depending on browser (IE vs Chrome).
SOME users no mater if they are first release or not will see the new launcher. Others won't.
All that started a few days / weeks ago. We are rolling out Office 365 and try to prepare introduction / training content and we cannot.
We will tell users that it is a dynamic application and that it will constantly change but some stability or predictability would help.
Thanks
MicrosoftI've learned that the flighting for Office.com has some cookie context, so an individual user experience could vary based on machine/browser. We are working to change this mechanism to a true user - based flight moving forward, so the experience for an individual user does not vary.
From the O365 app launcher perspective, a user outside of First Release should NOT be seeing the new experience. If you could message me directly with tenant information I am happy to investigate. This is unexpected behavior as the new launcher is only exposed to First Release.
- Katie Kivett
As an update, the new www.office.com is now rolled out 100%. This means that your users should no longer be seeing any variation in the experience--regardless of browser cookies. We apologize again for the inconvenience this caused and are evaluating different approaches for major UX revisions in the future.
The Office 365 app launcher is still in First Release. We expect to go to a very small % of WW PROD next week, so keep your eye on the Office 365 Message Center for notification of that.
- Katie Kivett
Come see what's new with Office.com and experiences built into Office 365 in the web at Ignite!
Our sessions will build on what we shared last year with the redesign of the O365 app launcher and redesigned office.com and include lots of live demo!
Demo Palooza: Office.com and New O365 web experiences
https://techcommunity.microsoft.com/t5/Microsoft-Ignite-Content-2018/Demo-palooza-Office-com-and-new-Office-365-web-experiences/m-p/254673
Going beyond the waffle: From search to chat and more, what's new in Office 365 web experiences to power the digital transformation - FYI, First Release is obsolete terminology :)
- Katie Kivett
oh yes, I'm not used to "Targeted Release" yet. :) We just published that to the Message Center on Wednesday.
- The fact that this is an acceptable solution just further reenforces how anti-customer focused Microsoft is. Seriously, what are you thinking?
I have an explication on why it behaves that way. There is not much that can be done to fix the current "mess".
The incident is solved but that doesn't mean that the problem is fixed.
From what I understand, they know there is a problem and they are working on it.
- Just admit when you've made a mistake.
