Forum Discussion
Microsoft Teams/SfB Online Queue behavior
Hi,
When the first user pickup a call, and another call enters the queue, the first user is also receiving the new call even if he is currently talking at this moment. Is there a way - when a user is in call not to be notified about the new calls?
Yes, this all signed in agents should get the calls when using the attendant distribution method. With a attendant console software you won't get multiple calls if you are busy in a call, but with the Skype or Teams client you will get a toaster for the second call.
Is there a way if User1 has picked up the first call, then the next call to start ringing directly with User2, and when if user2 picked up the call the next call to start ringing with user3 and etc?
No, it will always follow the order in serial and try calling agents in that order.
In Skype for Business there is options to use Parallel, Round Robin and Longest Idle for routing method I think and hope some of these will come to Microsoft Phone System too.
- MilevMartinJan 28, 2019Copper Contributor
Hi Linus,
thanks for the feedback.
I have submitted a ticket with MS but the agent is still fighting to set a phone queue - 10 days for now.
Could you please give example for attendant console software? Can it be integrated with MS Teams online?
- LinusCansbyJan 28, 2019MVP
Check out Attendant Pro from Landis computer, easy to getting up and running and I think there is a trial if you just want to test it out.