Forum Discussion

cademellein's avatar
cademellein
Copper Contributor
Apr 12, 2021

Mac Users Receiving "Please Wait" screen while using DUO with Microsoft RDP

If this is the wrong place to put this, I'm sorry, but I was told by Microsoft support to submit my question on here, as there may be experts that can better assist me. If there's a more suitable pla...
deejinoz's avatar
deejinoz
Iron Contributor
Dec 15, 2022

Hi cademellein,

 

Did you have any resolution for this?

 

I have a similar set up here, just without the DUO system and more recent versions of everything, including macOS Monterey, Windows 11 and Remote Desktop version 10.7.10 (2028). Normally this all works just fine but every now and then I get the same issue you describe. It's been doing it pretty much since I moved to Monterey and Windows 11. It never happened using Big Sur and Windows 10.

To live with the issue (rather actually fix it, as this would require Microsoft to work out why their client isn't correctly ending the TS sessions, occasionally) I have another admin user account local to the affected PC that I log into, when this issue occurs. I then use the Task Manager to switch to the stuck session. Once in that I can close/save everything and restart the computer. Then it works just fine for a while, with me disconnecting and reconnecting without any issues until it decides to do it again, randomly.

My money is on that this is an macOS Remote Desktop client bug whereby it is not elegantly ending the RDP session and leaves the TS services on the PC in a weird state. Hopefully the macOS Remote Desktop product team are already aware of this bug and have it on their radar to fix, one day!

Resources