Forum Discussion
Incident report not being delivered to Gmail account.
Hi, I have set up rules to send incident reports to external emails when an email arrives into certain exchange online inboxes, see rule.gif. When this rule is triggered an incident report email...
Hi Oliver,
Could try the following: how about delivering the report to an internal mailbox (I.e. shared mailbox and then having a forwarder on the mailbox to send to the external recipient?
Best, Chris
Could try the following: how about delivering the report to an internal mailbox (I.e. shared mailbox and then having a forwarder on the mailbox to send to the external recipient?
Best, Chris
Not ideal as there about 10 of these reports.
they were set up because a forwarder was not set up on their corporate to private emails before they were given access and set their own passwords.
We cannot set up forwarders with logging into their accounts.
These people are external board members and need their hand held.
- Thanks Oliver
It's a bit of a tricky one and I know it's not ideal. It's also awkward from a compliance perspective because ideally, you don't want corporate information going to personal accounts like GMail or Hotmail. There would be a business case to state that such reports should only go to a corporate mailbox and then both mailboxes configured, say, on the Outlook app which has app protection policies on them.
You can always set up forwarders on their corporate account in the Exchange Online admin console by selecting recipients > user > and I think its delivery options. So you don't need to touch the mailbox/have login details to apply forwarding.
I would still see if the shared mailbox (hidden from GAL) - forwarder actually works and delivers to the external user. It's not ideal by it may get around the 5322 compliance error. If the emails generated in the incident report have no From address then its going to be difficult to square that without delivering it somewhere else first.
Best, Chris
Best, ChrisIs it in any way possible to force emails generated in the incident report to have a From address? postmaster@investni.com
Regards,
Ollie
- No, AFAIK there is no way to force in an incident report to have a From address.
If it is just an alert that you need to say to the external contact that there is an email from a specific person, and you don't want to use the workaround method above, then I would consider doing it with Microsoft Flow
https://flow.microsoft.com/en-us/
If you have an Office 365 plan then Flow should be included in your account. You should be able to build a flow that says when an email from a specific person goes to the mailbox, send an alert to the mobile, or push it onto the Gmail account.
Best, Chris
We looked at forwarding but some of the information could be sensitive, so we only want an alert sent to their personal that they have received an email form bob@abc.com to their corporate Inbox.
Is this possible through Exchange Online?