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Chris McFarling's avatar
Chris McFarling
Brass Contributor
Dec 11, 2019

Encrypt options greyed out in Outlook desktop

I have Office 365 Business Premium with Outlook for Office 365 MSO (16.0.12130.20382) 64-bit desktop. This plan does not support Office 365 Message Encryption (OME) on it's own but I added Azure Info...
Chris McFarling's avatar
Chris McFarling
Brass Contributor
Dec 13, 2019

ChrisHoardMVPYes, testing via PowerShell checks out. Outlook Web works as well, see original post. Setting up an Exchange rule to encrypt messages also works. It just doesn't work in Outlook desktop.

darinF12's avatar
darinF12
Copper Contributor
Feb 06, 2020

Chris McFarling  Did you ever resolve this? I have the same issue.

  • Chris McFarling's avatar
    Chris McFarling
    Brass Contributor
    Feb 06, 2020

    darinF12I did not. I think it simply doesn't work with the Office 365 edition of Outlook.

    • jwock's avatar
      jwock
      Copper Contributor
      Jan 20, 2021

      i think the issue is outlook installation specific.  My outlook app has the IRM options available and they work but I just set one of my employees up and his IRM options are all grayed out.  We are both able to use the options in OWA, just not on our desktop version of Outlook 365

       

       

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