Forum Discussion
Daily Task List in Calendar is corrupted
Hi Julia,
Thanks so much for your message. It has proven to be extremely difficult to find out where to turn with this issue. The whole Microsoft support experience has been sub-standard and not at all what I would expect for a paid product. The support process seems to be deliberately designed to make it difficult, even for paid customers, to make contact with the relevant support area.
I initially escalated the issue via my service provider (Telstra) who escalated to the Microsoft Engineer. He was excellent and was very thorough in his initial troubleshooting. We spent two hours together on the phone. However I don't believe the Microsoft Support Engineer escalated this issue any further. He stated there would be more of a chance it would be looked at if details were logged by a customer. He stated that he believed it was a feature-related issue and advised me to log details on Outlook Uservoice. I did as he advised but subsequently received an email from an unmonitored Microsoft email advising me not to log the issue on Uservoice, but to log it on one of the following forums:
(Primary) Outlook consumer issues, http://email.feedback-poweredby.uservoice.com/c/eJwVjstuxCAMRb8m7BrxzMCCRTf9jZExpkGTwRUh7e-XSJZs3Sud4xy1VA5EjQ42551TAdDRU-kkNxcySo8YHj4tVl4n9V-uSCvyW-wRc842WF1CKAqK0T6lTLSB8qBkluKI-xg_i_lc9NccaOcf9XN9V-x8chk3Z-bUPq5zbi5lwudRuF93wdc4mF9idMBXbd9P5EwRwXgLaAw-rEnaKiMTgUreqFQSZdHjNOxAx_wZuTXCMQm13boVrn_fYU5u
Outlook 2016 Insider builds, http://email.feedback-poweredby.uservoice.com/c/eJw9jr1uxCAQhJ_GdLH4Ny4o0uQ1rGVZYpQzRIBzr39cE2mkGU3xzUQvuTDAsjdgjTNG7ICGDiEDt2aPyB3ivrmwaH53an81I61YL3Z6ipK2xK2yglDL3XEe0-4CRAtRIGcPf47xu6jPRX5NQelPan29MrbaaxpvzuypfNx9ek1pwmdItd3Xf3Hk0nOkxkYD_Mnl-8AaySMopwGVwk2rILVQPBCI4JQIKVBkzc-hE-gxr2MthXBMQi7v1RXuF9_qULo
Outlook for IT and Exchange professionals, http://email.feedback-poweredby.uservoice.com/c/eJwVj9GKhDAMRb9G31ZsY7V96MPA4g8M-zykMV3LaLNone_fCpfkksC53MXrXhlskzc4GmuMckiGX0qHfjRuod4SucmGZuivk4-PJOKOZG9XHyettLMxYoDJxTEENMG5UXOdoLnd_FrK39nAo9Fz1SmUcOsK05q5dHuiQ06J5ebV9yzHtZ_VcP76eda9ys4NzPG-N_AtV9lE3m05kN4p_75IFvaEYAckAJoGCHpQ0AdGFSyoEAMv7eFr0Iq81QokOTOVSkj5Tu3w-gdTeFMV
Outlook for Office 365 business subscription plans, http://email.feedback-poweredby.uservoice.com/c/eJwVjsFuxCAQQ78m3BoxDJPAgUMv_Y0VM5AGdQOrhFTq35eVbPlg-ckpGA0UVQkUF3JE4KNQfoBhvZBPop2IXx1PVt9XPn9bkTxLO9QeCFijSR4JECx59qvXhtnzin5xi3qGvffXNeHnZL6Gxuy4a-l_c9u2wcGF3qjR5PpxXyO3YSCn-hnlp9Tvh7SUg0R0NgqirBbZWEDNOQI7BN44J3WGo8ge83O8lFZrlj4Ipb7pc7z_AfTdRes
I chose the last link, however it does not work! I had no way of making contact with Microsoft so went back to my service provider, who recontacted the Microsoft Support Engineer, who then advised that I log my issue here.
As you can probably tell, I am less than impressed by this passing from pillar to post, especially since this is a paid product. I would be extremely grateful if you or your colleagues could, once and for all, advise the correct process/forum for escalating this issue. I would also be grateful if you could pass details of my experience onto your customer experience team so that your customer support processes might be improved. Thank you.
Best regards,
Michael Thurlow
MicrosoftI'm extremely sorry to hear about your experience, and I can imagine how frustrating that would be.
I spoke with the PM for the calendar module in Outlook for Windows today. Some users have reported, and she is aware of the issue. She did mention that it would help with importance of the issue if you filed a support ticket. I know you've already spent lots of time on the phone with support, but perhaps the call would be quicker if you weren't debugging & just trying to get the ticket created and sent over to the product team? The process you followed - to call into support - is the correct process. The process would have succeeded if a ticket was opened with the Outlook team by the support engineer that you spoke with, but it sounds like it failed for you. Perhaps you could ask Telstra to log it for you? Again, I apologize for the frustration on your part. We appreciate you reporting issues!
Hope that helps, but at least you can be assured now that the team is aware of the issue. :-)
--Julia
This was posted in January. I'm still experience this same issue. A week ago, I started to get strange fonts in the Task List, so it is unreadable. Any info on when these issues will be fixed.
Hi Lisa
If it makes you feel any better, I have exactly the same issue and have also have had no luck getting a fix.
Are you using a Surface?
There are some possible solutions here:
https://social.technet.microsoft.com/Forums/ie/en-US/b0c9e917-8400-4143-996a-85f4712080c8/black-block-on-the-daily-task-list-in-outlook-2013-and-outlook-2016?forum=officeitpro
Perhaps you could try this"
"Disabling "Use animations when expanding conversations and groups" at the bottom of the advanced outlook 2016 options fixed this problem for us on Win7 and Win10. "
