Forum Discussion
Add-In Error when installing an Office Add-In from Store
When in Powerpoint > Mix, From the Quizzes, Videos, Apps tile - when attempting to load an Office Add-in from the store I repeatedly receive an error "This Add-In Could not be started. Close the dialog....."
We are on Windows 10, Office 2016, 32Bit. Any clues.? Thanks.
I have just tried the Add-In install from a personal Windows 10 PC on my home network. I get a very different result from my domain based, managed Windows 10 device on our work network.
At home I get the following:
1. choose the add-in.
2. Prompted to Sign In to the Store
3. Try using my School (O365) Credentials - NO GO
4. I'm prompted to add another account.
5. I add my domestic Microsoft Account and Log In
6. Add-In installs instantly.Any ideas what may be blocking steps 2 and 4? I don't think it is our firewall/filter.
A little more information. We are also getting Store errors associated with out O365 tenant login names.
It is almost as if Office Mix does not recognise our O365 identities; instead, wanting to use standard domestic Microsoft Office Accounts?
Could this be a factor?
