Forum Discussion
Request for Manual 2FA Reset – Locked Out Despite Outlook App Access
I lost access to my Microsoft Authenticator because my old phone was factory-reset. Since then, I can’t sign in anywhere because I’m always asked for a 2FA code. Alternative verification methods (SMS/email) are also blocked due to too many attempts.
The account recovery form is not available because 2FA was enabled, and the form gets automatically rejected.
However, I am still signed in to the Outlook app on my old phone, but I cannot access any security settings or Microsoft account pages from within the app. This means I cannot change my 2FA options or disable two-step verification.
I urgently need a manual reset of my 2FA or access to advanced identity verification, so I can prove ownership and regain access to my account.
2 Replies
What is your plan? Personal, CSP or EA?
May direct contact your CSP or Microsoft partner for CSP and EA.
Hi, this is a personal Microsoft account (Outlook/Hotmail), not CSP or EA.
I don’t have a Microsoft partner or any enterprise licensing.
I’m simply locked out of my personal account because I lost access to my 2FA and the recovery form rejects due to active two-step verification.
I need manual identity verification or an escalation so my 2FA can be reset.
Can you point me to the correct support channel for personal account recovery, because the link you sent is not working
