Forum Discussion

Brass Contributor

Sep 09, 2017

Solved

Primay e-mail address is evaporating

Starting this week, what should be the primary e-mail address, disappeared for some users. It seems to be related to name changes--and not just recent ones. Before this week, there have been no iss...

exchange

hybrid

NunoAriasSilva
Sep 10, 2017
Hi Roger,

You can see that changes at AD Connect Server.

Start the Syncronization Service Manager and see the history at Connector Operations.

You can take some time to see all events, but it will tell you what changes cause that problem.

jcgonzalezmartin

MVP

Sep 09, 2017

To me it seems to be a synchronization problem since Office 365 is not going to make any changes in your AD...could it happen that those objects were not well prepared in regards of UPN, MailAddress and ProxyAddresses attributes?

Roger Poore

Brass Contributor

Sep 10, 2017

The accounts had been working fine prior to last week. The only attribute that I see that could potentially cause a problem is the targetAddress (the remote routing address thing). My process to change names did not change that attribute to reflect the new username. Weird.

NunoAriasSilva
MVP
Sep 10, 2017
Hi Roger,

You can see that changes at AD Connect Server.

Start the Syncronization Service Manager and see the history at Connector Operations.

You can take some time to see all events, but it will tell you what changes cause that problem.
- Roger Poore
  Brass Contributor
  Sep 22, 2017
  Hey Nuno-
  
  Thanks. I was hoping someone had seen this issue before and would give me a quick fix. But I'll go ahead and take your advice and search for the problem myself.