Forum Discussion
MarcoMangianteIM
Sep 19, 2025Brass Contributor
Microsoft Entra Connect sync stopped, request upgrade and library not found
Hello, I have the latest (for our company, present on Entra blade) version of Microsoft Entra Connect Sync: 4 days ago I noticed on Synchronization Service Manager that there is no sync of data; I h...
Kidd_Ip
Sep 20, 2025MVP
Please try this:
- Check for Inconsistent Installer Packages
- Open %ProgramData%\AADConnect\ and inspect the latest installation trace log.
- Look for entries like GetInstalledPackagesByUpgradeCode to identify if older versions are still registered.
- If the wizard detects remnants of older installations, it may trigger the upgrade button unnecessarily.
- Manually Remove Corrupt Install Entries
- Use msiexec /x {ProductCode} to uninstall any ghosted or partially removed packages.
- Be cautious, do not edit the registry directly unless guided by Microsoft support.
- Reinstall Microsoft Entra Connect Cleanly
- Download the latest version from the official Microsoft Entra Connect page.
- Uninstall the current version completely.
- Reboot the server.
- Install the new version and reconfigure sync.
- Verify .NET and Dependencies
- Ensure that the required .NET Framework version is installed and healthy.
- Use sfc /scannow to check for system file corruption.
- Check for DLL in NuGet or SDK
- The missing DLL (Microsoft.IdentityModel.Clients.ActiveDirectory.dll) is part of the Azure AD Authentication Library (ADAL).
- You can manually download it from NuGet and place it in the expected path, but this is a workaround and not officially supported.