Forum Discussion
Microsoft account hacked
Hello everyone, unfortunately I fell victim to the infamous mrbeast infostealer hack. My original microsoft account (w*******@gmail.com) has its email, recovery email and password changed, so theres absolutely nothing i can do to proof my own identity.
I do have access to my gmail (w*******@gmail.com), and i can even see the email notifications, the new email and the new recovery email.
Picture 1: change in primary email.
Picture 2: removal of my own email.
This is very sad because this is already concrete proof, but theres no place to even upload screenshot in the hacked support. It just says insufficient evidence, whereas ea instantly changes back to my original email upon clicking a link, and steam allows locking up the email even though i have no evidence.
What can I do?
Also, support fails because it asks me to enter the email, but my email's already changed, so i cant receive the verification code.
Thank you.
2 Replies
If your account has been hacked, try securing your email first and run a full antivirus scan on your device. Then use Microsoft's account recovery process and check your recent sign-in activity for anything suspicious. If the hacker changed your recovery details, make sure to mention that when following the recovery steps. Also, change any other passwords that you reused on that account.
SOLVED
ok, microsoft sent me a link to change my password. i have now partially recovered the account, but the email revert will take effect after 30 days. i dont know how to close this post, so i'll send this message here.
