Forum Discussion
kjstech
Feb 21, 2020Brass Contributor
Error event logs from ADSync - How to troubleshoot
First we are using the latest ADSync as of this post, 1.4.38.0. As far as we can tell nothing is broken. The only purpose of this tool is to allow Office 365 to be assigned to our domain users and verify licencing / entitlements. We are not doing anything else in the cloud and our Exchange, Skype for business is on prem at this point.
We are getting these logs from our server called ADFS1 which had the ADSync tool installed. I'm not sure what to do with them because it seems everything is working fine. I would like to know if there's a way to silence these alerts without filtering them out of our EventSentry log management system. We are just tired of seeing these alerts to our email. Below is a sample of what we wee multiple times a day, about once every hour.
Any ideas?
EVENT # | 5182516 |
EVENT LOG | Application |
EVENT TYPE | Error |
OPCODE | Info |
SOURCE | ADSync |
CATEGORY | Server |
EVENT ID | 6311 |
DATE / TIME | 2/21/2020 10:42:46 AM |
COMPUTERNAME | ADFS1 |
MESSAGE | The server encountered an unexpected error while performing a callback operation. |
EVENT # | 5182517 |
EVENT LOG | Application |
EVENT TYPE | Error |
OPCODE | Info |
SOURCE | ADSync |
CATEGORY | Server |
EVENT ID | 6401 |
DATE / TIME | 2/21/2020 10:42:46 AM |
COMPUTERNAME | ADFS1 |
MESSAGE | The management agent controller encountered an unexpected error. |
EVENT # | 5182518 |
EVENT LOG | Application |
EVENT TYPE | Warning |
OPCODE | Info |
SOURCE | ADSync |
CATEGORY | Management Agent Run Profile |
EVENT ID | 6100 |
DATE / TIME | 2/21/2020 10:42:46 AM |
COMPUTERNAME | ADFS1 |
MESSAGE | The management agent "domain.com" step execution completed on run profile "Delta Synchronization" with errors. |
6100 is pretty normal, and the other two are always logged in conjunction with it.Here's the actual explanation from the documentation:
Q: Why am I seeing Events 6311 and 6401 occur after Sync Step Errors?
The events 6311 - The server encountered an unexpected error while performing a callback and 6401 - The management agent controller encountered an unexpected error - are always logged after a synchronization step error. To resolve these errors, you need to clean up the synchronization step errors. For more information, see Troubleshooting errors during synchronization and Troubleshoot object synchronization with Azure AD Connect sync