Forum Discussion
Authenticator Reset
I cannot log into my Office365 account. I'm not even sure what I have its been so long. I run a small business and set up the account myself. I did not have the authenticator backed up so when I lost my phone, i lost all of the authenticator accounts. Now I cannot log in due to not having the authenticator. I've been hung up on 3 times by microsoft support. How can I get the authenticator reset? I need to install the apps on a new machine. I can't even cancel the account because in order to do anything you have to log in.....which I can't do.
If you know your user name or email address try to sign in to from outlook.com or portal.azure.com pages.
Have you tried resetting your password through self service password reset?
aka.ms/sspr
