Signed up for NonProfit Benefits but have heard nothing

Hi,

We are a small(ish) charity that is responsible (amongst other things) for running a local community centre. We signed up MS NonProfit benefits well over 2 weeks ago and whilst an account was created, I have heard nothing whatsoever since, not even confirmation of the account creation and what would happen next. The general guidance says it can take 'up to 10 business days' for approval but we are well past that. I provided all of the necessary information including our governing document/constitution and we are all up to date with our Charity Commission reporting requirements.

I don't know whether the application is stuck in a queue somewhere, whether it is being processed or even declined and I am not sure how to find out!

Any help would be appreciated.

Many thanks

Andrew