Forum Discussion
Problem with new account
Last month I received positive verification of my nonprofit organization, and thus gained access to the Nonprofit Hub. After about a week, an error began to appear when logging in: Something went wr...
Hello,
I am sorry to hear about the issues with your account. The 715 errors may be related to trust issues or account declination. Could you confirm if the support team has shared the current status of your account? Have you received any notifications about your account being closed? Please check with the eligibility team to see if your account needs updating or if any documents are required for verification
In the meantime, you will need to open a support ticket with Microsoft Nonprofit Support Team related to eligibility. I also want to add the Business support link below for the phone numbers based on geographical location.
Customer service phone numbers - Microsoft Support
Please private message me for more assistance.
Best regards,