Forum Discussion
bvalkmaar
Apr 21, 2026Copper Contributor
Nonprofit Business Basic licenses not available after approval
Our nonprofit organization (Baan Vereniging Alkmaar) has been approved through the Microsoft Nonprofit Hub. However, when attempting to claim Microsoft 365 Business Basic nonprofit licenses in the Ad...
Tiffiany
Apr 21, 2026Steel Contributor
Hi bvalkmaar,
I am sorry you are having this issue. I would recommend opening a support ticket through your M365 Admin Center. Please see the attached link and embedded video: Get support - Microsoft 365 admin | Microsoft Learn
I hope this helps!
bvalkmaar
Apr 22, 2026Copper Contributor
That's the whole point :D
I can't contact them. When I follow your instructions I am getting this
I only get to see the phone number (which is not in use...)