How to Activate Workplace Benefits Program (formerly Home Use)

Hi, KenelleMoore , and thank you for your response!

I have done what you suggested.  I *am* the administrator, and I *am* the one who signed up for Microsoft 365 for Nonprofits on behalf of my organization.  So far, after numerous communications with Microsoft support, I have received from them instructions on how to onboard new employees to our tenant, which is not at all what I asked for nor does it help resolve the issue. 

I wish I could get connected to someone at Microsoft who could help resolve the issue.  I indicated in my support request that I thought something was wrong on the back end, but so far, I've received nothing that is remotely helpful. I remain unimpressed with the outsourced "support" I've received to date.