Forum Discussion
How to Activate Workplace Benefits Program (formerly Home Use)
Hi ScottDart, you may need to sign in as a global administrator or as the admin who signed up for the nonprofit discounts. If that doesn't work, I would put in a https://support.microsoft.com/en-US for them to take a look on the back end.
Hi, KenelleMoore , and thank you for your response!
I have done what you suggested. I *am* the administrator, and I *am* the one who signed up for Microsoft 365 for Nonprofits on behalf of my organization. So far, after numerous communications with Microsoft support, I have received from them instructions on how to onboard new employees to our tenant, which is not at all what I asked for nor does it help resolve the issue.
I wish I could get connected to someone at Microsoft who could help resolve the issue. I indicated in my support request that I thought something was wrong on the back end, but so far, I've received nothing that is remotely helpful. I remain unimpressed with the outsourced "support" I've received to date.
I am terribly sorry to hear of your frustrations ScottDart. Here is the link for Microsoft Support specifically for nonprofits. At the very bottom of the page type in "support" and it will reveal a form for you to fill out with your nonprofit details. I believe they have a much better response rate. I hope they can resolve this for you.