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Parcoannoni's avatar
Parcoannoni
Copper Contributor
Jan 18, 2024

Help with Office desktop

Hello, I have a non-profit account with two users. One is the admin and the other one is a "normal" user. I have assigned the Microsoft 365 Business Premium to both and I have been able to download...
Office Apps
office desktop
LCochran85's avatar
LCochran85
Copper Contributor
Mar 06, 2024

Parcoannoni I am having the same issues. We registered as a non profit back in May 2023 and have been using Microsoft 365 just fine up until our computer crashed and we had to get another one. I have tried installing it and signing in with all of the emails we used when I originally assigned the licenses to each user but anytime we go to use the apps, it requires an activation or product key and there's not one to put in. I have tried everything. 

  • MeenahKhosraw's avatar
    MeenahKhosraw
    Iron Contributor
    Mar 06, 2024

    Hello LCochran85, 

     

    Since your situation requires troubleshooting that involves sharing private information about your account and environment, I recommend contacting Nonprofit Support.

     

    In the Get more help section, fill out the form and select Login in the "What can we help you with?" drop-down menu. 

     

     

    Thanks,

    • TerriLancaster's avatar
      TerriLancaster
      Copper Contributor
      Jun 30, 2024
      Having similar issues getting Microsoft on my desktop. I can only view it on Microsoft.com and it isn't feasible to have to login into that each time I use it. It is requesting a product key to proceed. Where do I get that? I got Microsoft 365 from a Tech Soup grant. Any help is greatly appreciated.

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