Forum Discussion

Copper Contributor

Apr 09, 2024

Error when trying to enroll to Azure Benefit

We are trying to get non profit benefit of azure credits but we run a problem when trying to log on to NonProfit Page. We go through this page Nonprofit offers (microsoft.com) and we log in with ou...

Buyantotokh

Copper Contributor

May 21, 2024

I also face same issue

Something went wrong
We cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 2e67bff9-499e-465c-9726-796912145bc2.

If you need support for this issue, please include the following information on your request:
Environment: Test
Scs: npp
ServiceName: portal-web
ServiceRegion: cus
ServiceVersion: 01
ServiceId: p-npp-portal-web-cus-01
ServiceType: React
SessionId: dfe39146-a506-4fdf-b3b5-5a2be25a7752
Puid: 1003200363AB2D33
TenantId: 9a676ef5-1ced-428e-bf40-92c8800e4cf2
ObjectId: 13e93429-674f-42f4-b4b7-baf0198e5e71
Locale: en-us

MeenahKhosraw

Former Employee

May 30, 2024

Buyantotokh,

Apologies, it looks like your initial response was auto-marked as spam. Thanks for providing the error message you're receiving.

Have you reached out to support yet to create a case? If not, you will need to do that first and work with a support representative: Nonprofit - Contact Us

Thank you,

Buyantotokh
Copper Contributor
May 31, 2024
MeenahKhosraw

When I am trying to sign in hub, it returns the below error. My email is email address removed for privacy reasons
- MeenahKhosraw
  Former Employee
  May 31, 2024
  Buyantotokh,
  
  Are you able to access the Nonprofit Support link I provided without logging into your account? You will need to create a support ticket before anyone can assist you.
  
  Thanks,
  - Buyantotokh
    Copper Contributor
    May 31, 2024
    Yes. I have submitted. Request ID: 2405310040000156.
    
    Also, I created ticket ten days ago. It's id is 2405210040002782