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TshepangMabe's avatar
TshepangMabe
Copper Contributor
Jul 09, 2024
Solved

Can't Access Non Profit Portal - 920-123190

I am getting 920-123190 error when trying to access the nonprofit.microsoft.com, this started after I made a request to claim azure credits, now the non-profit licenses are no longer available to pur...
  • Margaret_Farmer's avatar
    Jul 25, 2024

    TshepangMabe 

     

    You will have to contact Microsoft's nonprofit support. You can contact the dedicated support team at https://nonprofit.microsoft.com/en-us/contactus. Please copy the error in the "How can we help?" search bar. You will not get a solution provided. However, you will need to fill out the form that populates.

    1. Provide your organization's information
    2. Next, in the *I am area, select "Current Nonprofit Customer."
    3. Then, In the  What can we help you with? select "920 error."
    4. Click "submit."

    You will be contacted by a support person who can assist you with next steps. It is recommended that you keep a close eye on the email and phone number that you have provided. 

     

    I hope you found this information helpful.

     

    Have a wonderful day!

     

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